01
Name the task
- Write the workflow in plain language before assigning responsibility.
GBS AI Lab follow-up hub
Tool 2
Place each task where human judgment and AI execution belong.
Use this when the team needs a clear map of responsibility: what can be supported, what must stay manual, and what should never be automated without review.
Purpose
When to use
When not to use
Decision tree
Use the matrix to answer one question: where should judgment stay human?
Process
01
02
03
AI prompts
Map these tasks on a human judgment vs AI execution matrix. For each task, explain why it belongs in that quadrant.
List the tasks that should remain human-led because the risk or judgment level is too high for AI execution.
Examples
Student support emails may sit in supported execution, while disciplinary decisions stay in high-risk human judgment.
Common mistakes
Downloadable checklist